At Obi Tours, we are committed to delivering unforgettable, high-quality experiences. While we aim for excellence every time, we understand that plans can change or issues may arise.
Below is our clear and fair return and refund policy:
- ✅Eligibility Window:
Refund requests must be submitted minimum of 2 days prior of your scheduled tour date. Approved refunds will be processed within 5 business days.
- ✅Accepted Reasons for Refund:
We honor refund requests in the event of:
• A tour or service delivered incorrectly
• A verified issue on our part
• Significant disruption due to operational error.
- ❌ Refunds are not granted for no-shows, late arrivals, or dissatisfaction based on subjective expectations.
- ✅How to Request a Refund:
Please email us at obi@obitours.com with:
• Your full name and booking reference
• Tour date and description
• Brief explanation of the issue
Our team will review your request promptly and respond with next steps.
- ✅Payment & Processing:
Once your refund is approved, it will be processed within 5 business days. Any necessary follow-up regarding payment method or transaction adjustments will be handled directly with you. We value your trust and will do everything we can to ensure a fair and respectful resolution.
For any questions, feel free to contact us.